• On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

OUR SERVICES

The Duke Group monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

The Duke Group uses surveys, interviews, and observation to conduct a comprehensive service audit.

IMPLEMENT

“Douglas is truly one of the leading Information Technology Professionals and Trainers. His attention to details and solutions are always above industry standards and his business analytics are clear and concise. Working with Douglas professionally and reconnecting with him personally is always a memorable experience.”

TESTIMONIALS

We identify technology, training, and processes to take your service team to the next level. 

Once we have executive buy-in, we oversee the implementation process from start to finish.

PLANNING

Ralph Berkebile

Data Management Associates

SEASONED PROS

EFFICIENCIES

ASSESSMENT

Business Consulting

 

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes trained professionals with decades of experience implementing solutions for companies both large and small. We have special expertise in networking, healthcare solutions, agricultural management, and education.